Practice Staff at The Ross Practice are J9 trained.

They can help you to obtain information to access the support you need.

Just ask one of our staff to assist you in speaking to the appropriate member of our team.

Carer Information

It is helpful to know if you have a Carer (someone who takes on an unpaid caring role) or if you are a Carer for someone else.

We have a page dedicated to Carers where you can also register with us as a carer so we can provide you with additional support.

Medical Examinations (Non NHS)

Certain services provided by the Doctors are not covered by the NHS and fees are payable for such items as:

• Large Good Vehicle (LGV) and Passenger Service Vehicle (PSV) licences
• Elderly driver licences
• Insurance
• Preemployment medicals
• Private certificates
• Holiday vaccinations
• Insurance claims
• Fitness for sports

Please ask the receptionist for such services. Charges are payable at the time of attendance, and the British Medical Asssociation (BMA) recommended scale of fees is on display at the reception desk. For further information please see Why does my doctor charge fees?

A current list of Non NHS Medical Service fees is held in reception. It you have any queries regarding these, please enquire at Reception.

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Medical Certificates

Self certificates are available from your employer for sickness of up to one week. Any certificate required from the Doctor for periods up to the first week can only be provided as a private certificate for which there is a charge.

Home visits are available for patients who are housebound or terminally ill and cannot come to the surgery. All requests for home visits will be assessed by a Doctor.

Please do not ask for a home visit if you are physically able to get to the surgery.

Where possible please telephone before 10am so that the doctors have time to plan their list of home visits. Calls made after 12.30pm will be dealt with by the Duty Doctor.

When you request a visit, the receptionist will ask for details. This information enables the doctors to plan their calls and allows urgent visits to be dealt with promptly.

If the patient has a rash or temperature it will do them no harm to come to the surgery and will not endanger others, please inform the receptionist on arrival.

Doctors do not visit children at home. No harm will be caused to the child by bringing them to the surgery where they would usually be seen quicker.

In one hour a doctor is able to see 8 patients at the surgery, but is only able to make 2 or 3 home visits .s

We are pleased to offer our registered patients a travel health service. Our nurse uses up to date information to advise you on your health needs related to destinations around the world. They can administer most vaccinations and provide prescriptions for treatments where needed.

Many people are taking long haul holidays requiring complicated courses of vaccines. To assist you in these requirements please see additional travel health information below.

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Prescriptions

If you require a prescription for vaccinations this will be ready to collect 2 working days following your appointment.

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Holiday Health

It is always a wise precaution to pack some essential items in case of illness on holiday. Do choose medicines according to your needs and the country you are intending to visit. lf you take prescription medicines regularly remember to pack them too.

You may want to consider packing the following:

• Paracetamol Travel Sickness tablets Plasters and a small crepe bandage
• Rehydration solutions such as Dioralyte, Anti diarrhoeal e.g. lmodium
• High factor sunscreen
• Anti material tablets, Water purification tablets, Insect repellent
• Condoms or other contraceptives
• Sunhats for yourself and children

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Mosquito Bite Avoidance for Travellers

In many tropical countries, mosquitoes can spread diseases such as dengue, chikungunya, West Nile, malaria, yellow fever and Zika. Here are five simple rules you should follow to reduce your risk of infections spread by mosquitoes.

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Travel Vaccination Charges

We offer most of the travel health service at no additional charge to the patient. However the NHS does not cover the cost of all the treatments you may need. Therefore, for some services you may need to pay.

Malaria Tablets are NOT provided on the NHS and sometimes can be bought over-the-counter or may require a private prescription. The nurse can advise regarding this or you could discuss with your pharmacist. REMEMBER some tablets have to be started at least one week before you travel and you need continue to take them when you return to the UK for the advised length of time.

A list of these charges is held at reception.