The Ross Practice has developed a total triage model implemented from 8th January 2025. Our model now
means that patients have parity in contacting us for clinical requests which they can
access via the telephone, the front desk, or Accurx platform which is available via our
website. We understand that the NHS moved towards being digitally enabled and that
this is to ensure that patients can be triaged and therefore have access to the right
healthcare professional or pathway at the right time.
What is Total Triage?
Total Triage is a method designed to ensure that every patient gets the right care, at the right time, by the right healthcare professional. Every medical enquiry that comes into the practice will be reviewed and a decision will be made. We will either book you in with the most appropriate clinician or signpost to the correct service/advise.
How it works, step by step
Contact us: complete the new online form (or if you don’t have internet access call the surgery who will complete the form on your behalf). OR come into the Practice and use our tablet.
Triaged by a GP: Your request will be reviewed by a Doctor who will make a decision on the next steps.
Next Steps: You will be advised by one of the team what the doctor has recommended. You will be informed of this by text or phone call.
Appointments: If the doctor has decided you need an appointment on the same day, we will call you to arrange this. If your appointment is non-urgent, we may send you a ‘self-book’ link to book an appointment of your choice.
