Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.


The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the Princess Alexandra Hospital, Telephone 01279 827000

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

Please Telephone 01279 215354 during our surgery opening hours.

The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible.

Urgent appointments are to discuss one problem only, and we are unable to guarantee that you will be able to see the clinician of your choice. You cannot request NOT to see a certain GP when you are attending as an emergency.

How to Get Help when the Surgery is Closed

If you have an urgent problem outside normal surgery hours, please call the surgery on 01279 215354.

We belong to PELC, a London based on-call service which uses the services of some local GP’s.

Your call goes directly to the Emergency Doctor Service. You will be asked to attend the emergency centre or, if necessary, a home visit will be arranged. The service begins at 6.30pm each evening. If your problem is not urgent, please wait until the surgery is next open. Please use this service with discretion.

NHS 111

You can also call NHS 111. Calls to 111 are free from land lines and mobile telephones. Lines are open 24/7, every day of the year.

You can call 111 when you think you need to go to the Emergency Department at the hospital, or another Urgent Care Service, if you need advice outside surgery opening hours or you are not sure who to call for medical help.

Please only visit the A&E department if it is an emergency.