Keats House Health Centre, Bush Fair, Harlow, Essex, CM18 6LY

    Telephone: 01279 215 354
    Out of hours: 111

    Repeat Prescriptions

    We run a computerised system to issue repeat prescriptions which have already been agreed with your doctor.


    SYSTMONLINE: REQUEST BOX USE

    Please Note: Patients should not contact us about matters not related to prescriptions via the “request” box when using SystmOnline.

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    Online

    PRESCRIPTIONS

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    Other Ways to Order Your Prescriptions

    1. In Person:
      Please put your repeat prescription slip in the box in reception.
    2. By Post:
      Post the computerised repeat prescription slip indicating the medication you require to the surgery, enclosing a stamped self-addressed envelope. If posting please remember to give at least one weeks notice for a first class stamp and longer if using second class.
    3. Chemist:
      Some of the local chemists also offer a collection service for the surgery. See Collection points section below.

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    When will my Prescription be ready?

    Prescriptions will be ready for collection in four working days if you will be picking the prescription up from the Surgery.

    Prescriptions are only processed on weekdays between 9.00am and 5.00pm

    Request Received

    Script Ready By

    Monday before 4.30pmFriday after 3.00pm

    Tuesday before 4.30pm

    Monday after 3.00pm

    Wednesday before 4.30pm

    Tuesday after 3.00pm

    Thursday before 4.30pm

    Wednesday after 3.00pm

    Friday before 4.30pm

    Thursday after 3.00pm

    REMEMBER any prescription request received by the practice over a weekend will not be ready to collect or sent to the pharmacy until after 3.00pm on a Thursday.

    If received over a Bank Holiday weekend it will not be processed until the following working day.

    Please request repeat prescriptions well in advance of public holidays, etc.

    For those that request their prescription be sent to a local pharmacy then the time will be dependant on that pharmacy. Please contact the relevant pharmacy for an indication of the timescale.

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    Collection Points

    Patients can either collect their prescription from the surgery or a chemist of their choice.

    In order for prescriptions to be collected from a chemist, patients need to register at their chemist of choice for the 'Prescription Collection Service'. Once the Chemist has agreed to collection on your behalf, Patients then need to instruct the Practice which must be in writing - forms are available from most chemists.

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    Electronic Repeat Dispensing

    If you or someone you care for uses the same medicines regularly, you may be able to benefit from electronic repeat prescriptions. This means you won't have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.

    Step 1

    Talk to your GP or the person who prescribes your medicines and ask them if you can use electronic repeat prescriptions. Your prescriber will usually be your doctor or practice nurse.

    If your prescriber thinks that you could use electronic repeat prescriptions for your regular medicines, they will ask you for permission to share information about your treatment with your pharmacist. This will help your pharmacist to give your prescriber feedback about your treatment and provide you with useful advice.

    Your GP or prescriber will then authorise a number of electronic repeat prescriptions. This will be based on your circumstances and clinical need. These electronic repeat prescriptions will then be supplied to you by your pharmacy at regular intervals.

    Step 2

    Collect your first electronic repeat prescription from your pharmacy.

    Step 3

    When you need more medicines, go back to your pharmacy. Before dispensing the next issue of your prescription, your pharmacy will ask:

    • have you seen any health professionals (GP, nurse or hospital doctor), since your last repeat prescription was supplied?
    • have you recently started taking any new medicines - either on prescription or that you have bought over the counter?
    • have you been having any problems with your medication or experiencing any side effects?
    • are there any items on your repeat prescription that you don't need this month?

    If you don't need all of the medicines on your prescription, let the pharmacy staff know, so that they only supply the medicines you need. This will help to reduce waste and save the NHS money.

    Step 4

    When your pharmacy supplies your final electronic repeat prescription in the series that your GP has authorised, they will advise you to contact your GP practice. Your doctor or practice nurse may want to see you to review your medication before they will authorise more electronic repeat prescriptions.

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    Prescriptions Synchronization

    If you are collecting repeat medications several times a month you may benefit from synchronizing your prescriptions to bring them all in line so you can collect them all at the same time. Please complete the form and we will try and assist you where possible.

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    Useful Information

    Repeat Prescription requests are not accepted over the telephone as this can lead to errors.

    Each drug has two names - the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.

    Please book your medications review appointment at least 10 days before your medication runs out.

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    Free Prescriptions

    Medicines are free to: pensioners, children under 16, people under 19 years old and in full time education, pregnant or nursing mothers, and people suffering from one of a number of specified individual conditions, people on income support or family credit.