Complaint Procedure

In the event of a complaint it will be dealt with as quickly as possible.  We will make contact with you as soon as possible and if necessary a detailed written response will be sent.

To help us to do this we request you to complete a complaint form and give it to the Doctor or Manager. You will be asked to discuss the matter with the Doctor if you wish and you may bring a friend with you.

If you are not happy with the outcome of this, you may wish to approach Patient Advice and Liaison Service (PALS), their contact details are:

  • Telephone: 01992 566122 or 566123 or 0800 7833396
  • Email: [email protected]
  • Postal Address: Building 4, Spencer Close, St. Margaret’s Hospital, The Plain, Epping CM16 6TN