Keats House Health Centre,
Bush Fair, Harlow,
Essex, CM18 6LY

General Patient Information


We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

Patient Complaint Procedure.

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Clinical Commissioning Group

West Essex Clinical Commissioning Group (WECCG) has the responsibility of commissioning healthcare for the population of West Essex.

Further information can be found on their website at the West Essex Clinical Commissioning Group website.

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Patient Transport

Non Emergency Patient Transport Service

Non Emergency Patient Transport to hospital appointments is available for eligible patients of NHS West Essex Clinical Commissioning Group.

Please call the Patient Transport Service on 0300 123 2295 oo discuss transport requirements for attending hospital appointments.

When you call please have your NHS number, GP Surgery and appointment details available. Please be aware that if your hospital appointment changes you must call 0300 123 2295 to rearrange your transport.

Telephone lines are open Monday to Friday 9am to 5pm (excluding Bank Holidays)

East of England Ambulance Service working with NHS West Essex Clinical Commissioning Group

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This General Practice is research active

Conducting high quality clinical research helps us to keep improving NHS care by finding out which treatments work best.

 In this practice, you might be asked to take part in a clinical research study. Alternatively, ask our staff about clinical studies suitable for you.

Taking part in a clinical research study is voluntary and can be a rewarding experience.

To find local clinical research studies, visit the National Institute for Health Research website.

Delivering research to make patients, and the NHS, better

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GP Average Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in The Ross Practice in the last financial year was £83,509 before tax and National Insurance. This is for 3 full time GPs and 2 part time GPs who worked in the practice for more than six months.