Keats House Health Centre, Bush Fair, Harlow, Essex, CM18 6LY

Online: Contact Us Online
Telephone: 01279 215 354 ( Out of Hours: 111 )

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General Patient Information


We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

For further information on how to make a compliant, please see the Patient Complaint Procedure in our Polices section.

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West Essex Clinical Commissioning Group (WECCG)

WECCG has the responsibility of commissioning healthcare for the population of West Essex. Further information can be found on their website at

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Patient Feedback

The Ross Practice is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by writing to the practice manager, our postal address can be found above.

Your comments will help us to maintain our high standard of service.

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Patient Transport

Non-Emergency Patient Transport Service

Non-Emergency Patient Transport to hospital appointments is available for eligible patients of West Essex CCG.

Please call the Patient Transport Service on 0300 123 2295 oo discuss transport requirements for attending hospital appointments.

When you call please have your NHS number, GP Surgery and appointment details available.*

Telephone lines are open Monday to Friday 9am to 5pm (excluding Bank Holidays)

*Please be aware that if your hospital appointment changes you must call 0300 123 2295 to rearrange your transport.

East of England Ambulance Service working with NHS West Essex CCG

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This General Practice is research active

Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.

 In this practice, you might be asked to take part in a clinical research study. Alternatively, ask our staff about clinical studies suitable for you.

Taking part in a clinical research study is voluntary and can be a rewarding experience.

To find local clinical research studies, go to:

Delivering research to make patients, and the NHS, better

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GP Average Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in The Ross Practice in the last financial year was £62,752 before tax and National Insurance. This is for 3 full time GPs, 3 part time GPs and 1 locum who worked in the practice for more than six months.