Keats House Health Centre,
Bush Fair, Harlow,
Essex, CM18 6LY

Online Appointments, Prescriptions and more


Systmonline Online Patient Service

We use a secure website called Systmonline which provides:

  • Booking and Cancellation of Appointments
  • Ordering of Repeat Prescriptions
  • Change of Patient Details including Name, Address and Telephone Numbers
  • Viewing of your basic Medical Record summary

Sign in to Systmonline
However you will need to register for Systmonline before you can use it

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NHS App

The NHS App is the simple and secure way to access a range of NHS services (including services provided by Systmonline) on your smartphone or tablet.

Find out more about the NHS App.

Note: You will need to register for Systmonline before you can use the NHS App to access Systmonline services.

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Getting Help with Systmonline

If you need help, visit the Systmonline support website.

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How to Register for Systmonline

To access the Systmonline service you will need to register for an account prior to your first log in.

For security reasons you must prove your identity to the reception staff who will then supply a registration document with personalised access code.

You can only apply in person and we require photographic identification (Photo ID) for the person making the application or alternatively a birth certificate if no Photo ID is available.

Important Notes

Please note that patients over the age of 13 years MUST have their own registrations for online services. Where a child’s proxy expires at the age of 16 years, we will register the child without them being present and put a letter with registration details in the post.

ALL adults must have their own registration.

We understand that due to working hours, not all patients are able to come to the surgery in person. They can ask their partner or parent to request this on their behalf but …

  • We require confirmation of the identity of the person requesting with registration along with photographic identification (ID)
  • The absent party will need to give written permission to the person attending along with their photographic ID (photocopy accepted) signatures on both documents so our member of staff can check and be satisfied all is correct.