Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the Princess Alexandra Hospital, Telephone 01279 827000

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

Please Telephone 01279 215354 during our surgery opening hours.

If you ask to be seen as an emergency, on the day appointment the receptionist will ask you for a brief history of what the emergency is that you are attending for. This is at the request of the doctors.

We have a Specialist Paramedic working with the practice clinical team and it may be that you are initially seen by our Paramedic rather than the GP.

It may be that the Paramedic is fully able to deal with your presenting emergency.

Depending on your presenting complaint, people who check in before OR after could be called in to see the Paramedic rather than the GP. This will be the GP's decision and not the receptionist who took your booking.

Urgent appointments are to discuss one problem only, and we are unable to guarantee that you will be able to see the clinician of your choice. You cannot request NOT to see a certain GP when you are attending as an emergency.

How to Get Help when the Surgery is Closed

If you require urgent medical assistance out of surgery hours please contact NHS111. To get help from NHS111, you can:

NHS111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles.

In life threatening emergencies such as chest pain and severe shortness of breath you should call 999