Keats House Health Centre, Bush Fair, Harlow, Essex, CM18 6LY

    Telephone: 01279 215 354
    Out of hours: 111


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    Other Ways to Book or Cancel an Appointment

    1. By Telephone:
      Call 01279 215354 during our opening hours.
    2. In Person: Visit reception during opening hours.

    Remember if you can’t make it – PLEASE cancel your appointment.

    Click Here for further information

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    Urgent (Same Day) & Emergency Appointments

    These are for those acute problems that can't wait for a routine advance appointment. Urgent (same day) appointments will be allocated to the soonest available doctor in every instance due to their urgency.

    Please see our Urgent Problems and Out of Hours page for information.

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    Evening and weekend appointments

    You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to

    If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS 111 and select option 3.

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    General Information

    The appointment system operates both for your convenience and to aid the Doctors. The usual appointment length is 10 minutes long and so an appointment is for one person only and if there is more than one problem that you need to discuss, then please be advised that you may need to book a further appointment.

    You may consult any of the Doctors in the practice, not just the one with whom you are registered.

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    Telephone Consultations

    We offer telephone consultations with a GP, for follow-up discussions, advice relating to previously seen or existing conditions, medication reviews, discussion of test results, fit notes, possible reactions to medication, certain child ailments, i.e. D&V, eye problems etc. If you feel your problem could be dealt with over the telephone by a GP please request a telephone consultation. You may also be automatically offered one by the Receptionist.

    Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

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    Why does the receptionist need to ask what's wrong with me?

    It is not a case of the receptionist being nosey!

    The reception staff are members of the practice team and it has been agreed they should ask patients “why they need to be seen”. Reception staff are trained to ask certain questions in order to ensure that you receive:

    • The most appropriate medical care
    • From the most appropriate health professional
    • At the most appropriate time

    Receptionists are asked to collect brief information from patients:

    • To help doctors prioritise house visits and phone calls
    • To ensure that all patients receive the appropriate level of care
    • To direct patients to see the nurse or other health professional rather than a doctor, where appropriate

    Reception staff, like all members of the team are bound by confidentiality rules

    • Any information given by you is treated strictly confidentially
    • The Practice would take any breach of confidentiality very seriously and deal with accordingly
    • You can ask to speak to a receptionist in private away from the reception desk
    • However if you feel an issue is very private and do not wish to say what this is, then this will be respected.

    Thank you for your support.

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    Free Text Reminders

    This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

    Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

    If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.

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    If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

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    Cancelling an Appointment

    If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

    You can use one of the following methods:

    1. Systmonline:
      Cancel Your Appointment online using Systmonline.
    2. Cancel Online:
      Cancel Online using this alternative method (no login required).
    3. By Telephone:
      Call our cancellation line 01279 215354 during our opening hours.
    4. In Person: Call into your surgery and let the receptionist know in person.

    We can offer your appointment to someone else and therefore help to reduce waiting times.

    As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.