News:

Repeat Prescriptions
Repeat prescriptions can be ordered via the website, in person or via the prescription line 0844 5769426 and choose option 2 PLEASE NOTE: Prescription requests made via the website will not be actioned until the following working day.  If you order at the weekend, the request will not be picked up until the Monday, or the Tuesday if it is a Bank Holiday weekend.

Home visits
If you are genuinely unable to attend the surgery, we will visit you at home. Please make your request by 10.00a.m, so we can plan our rounds. Calls made after 12.30p.m will be dealt with by the Duty Doctor.

Out of Hours
We belong to PELC, a London based on-call service which uses the services of some local GP’s.  Please call: 0844 5769426 Test Results
Please telephone after 11.00a.m if you wish to find out the results of your blood test, x-ray, urine sample etc.

 

Access to Medical Records

You are entitled to access most of the records the Practice holds on you (There are a few exceptions) The Practice makes a statutory charge of £10, as directed by the Data Protection Agency. Please contact the Practice Manager for details and to arrange an appointment to view records.

If a Doctor writes a medical report for an outside Agency i.e Insurance Company, you are entitled to view the report before it is sent. Please note there is a time limit. Ask Practice Manager for details.

When a Doctor writes a letter about you, you are entitled to a copy; discuss with the Doctor or Practice Manager.

Please note: the Doctor will not divulge any information the Practice holds on you, to any other Agency, Organisation or Family, without your signed consent. You may discuss arrangements with the Practice Manager.

 
Freedom of Information

'The Ross Practice Publication Scheme'

Details of who has access to Patient Information and Patients’ Rights & disclosure of such information is set out in the above document. Please apply to the Practice Manager.